How orders and safe deals work
From payment and requirements to acceptance, hold, and freelancer payout.
This article is linked to freelance policy version 1.
Before you start
Agree on the scope, package, extras, and delivery date before payment. The order keeps an immutable copy of the applicable commercial and financial rules.
Order stages
- The buyer pays through an available payment provider.
- The buyer submits the required materials and acceptance criteria.
- The freelancer starts within the time set by the policy.
- The freelancer delivers the result; the buyer accepts it or requests a justified revision.
- After acceptance, the funds enter a hold period and then become eligible for payout.
Either party can open a dispute and attach evidence when an agreement cannot be reached.